The Story Behind M.A.R.C.O.
Why this program
exists.
CNN has brought to light that 22 veterans kill themselves every day. This staggering statistic compelled the National Crime Scene Cleanup Association (NCSCA), along with SuicideCleanup.com, to create this special program providing 24-hour assistance and resources that help the families of any military person who has taken his or her life.
This pilot program has been fully funded by the NCSCA and SuicideCleanup.com. Continuing the project beyond its initial timeframe is absolutely crucial — and we are committed to doing exactly that.
— James Michel, National Crime Scene Cleanup Association
Marco was a close friend of James Michel — he lost his battle with PTSD in his home in Texas. "Marco was like a brother to me. The pain of his loss will never leave me," James commented. "Cleaning up Marco's apartment was so difficult. I know how our clients must feel, which makes me want to expand this program even more."
Marco Anthony Pane
August 31st, 1987 – December 20th, 2015
This program is dedicated in his memory, and in memory of every service member and veteran who has made the ultimate sacrifice — in combat and at home.
The M.A.R.C.O. Program
What qualifying veteran
families receive.
Free Cleanup Services
Qualifying military families receive professional suicide cleanup and biohazard remediation at no cost. Our OSHA-certified technicians handle everything — from initial assessment through full restoration — so the family can focus entirely on grieving and healing.
24/7 Live Guidance
A live specialist answers every call, around the clock. We walk you through exactly what to do, who to contact, what not to touch, and how the process works — before we even arrive on scene. You are never left wondering what comes next.
Resource Navigation
Beyond the cleanup, we connect families with grief counselors, VA resources, mental health support, and community organizations equipped to help veterans' families navigate the aftermath of loss.
Complete Discretion
All vehicles are unmarked. All technicians are trained in trauma-informed communication. Your privacy, and the dignity of your loved one, are protected at every step of our process.
Insurance & Legal Coordination
We work directly with your insurer and can advise on documentation required by VA offices, property managers, or legal representatives. All biohazardous material is disposed of in full compliance with federal and state regulations.
Nationwide Coverage
The M.A.R.C.O. program operates across all 50 states through our network of over 100 certified locations. Wherever the service was called home, we can be there — typically within hours of your call.
The Scale of the Crisis
Veteran suicide is a
national emergency.
More U.S. veterans die by suicide each year than are killed in combat. These are not statistics — they are fathers, mothers, sons, daughters, and friends. The M.A.R.C.O. program exists because no family who has already given so much should have to face the aftermath alone.
Getting Help
If you are a veteran family,
here is what to do.
Do Not Enter the Scene
The scene may contain biological hazards that are dangerous to your physical and mental health. Do not attempt to clean anything, and do not allow well-meaning family or friends to enter either. Exposure to bloodborne pathogens is a serious health risk.
Call Us Immediately
Call 1-844-255-2462 — a live specialist will answer, 24 hours a day. Let us know you are calling about a veteran family member, and we will connect you directly with the M.A.R.C.O. program team. Have your loved one's name, branch of service, and property address ready if possible.
Call now →We Handle Everything
From scene assessment and biohazard remediation to insurance coordination and resource referrals — we take the full weight of the cleanup off your family's shoulders. Our team will keep you informed at every step, arriving discreetly and working thoroughly until the space is fully restored and certified safe.