It is imperative that when confronted with a traumatic situation in your home or business, you act quickly and calmly. There are a few basic tips when calling to help expedite our services to you — to help us get to you fast, keep you out of harm, and level-headed during this increasingly hard time. Following these six steps will make a significant difference in how quickly we can help.
Six Critical Steps
What to do right now,
in order.
Do Not Enter
The Scene
It can be hazardous to your physical and mental well-being.
Under no circumstances should you enter the scene — whether it be your home or a room in your home. The mental stress you could undergo by seeing the aftermath of a scene is too much to bear. Also, in some situations, bloodborne pathogens can exist in body fluids, and by exposing yourself to the area it occurred in, you present yourself to possible infection.
Do Not Attempt
to Clean
Hire a professional company to do any cleaning or remediation.
Whether it is us or another company — hire a company that professionally cleans crime scenes. Do not attempt to clean up anything. Human body fluids and blood contain diseases and need to be cleaned with proper equipment, chemicals, and expertise. Failing to do so can worsen the state of the room or home, or even worse, make you sick. The last thing anyone should have to do is clean up after a loved one.
Provide Next
of Kin Info
If calling on behalf of family, please have the legal decision maker's information.
If you are calling on behalf of a friend or neighbor, please have the contact info of the homeowner or next of kin. We know it is a very hard time for them and will do the best we can without inconveniencing them. We sometimes need to have paperwork filled out and signed by them, so having a form of contact for them is important and will help expedite the process.
Have Insurance
Info Ready
Have your insurance policy name and policy number ready if available.
If your home or business is protected with insurance, please have the insurance company's name and your policy number ready. Upon calling us, our specialists will place a claim for you, to help alleviate some of the burdens. In most cases, crime scene cleaning services are covered by basic homeowners insurance. If you do not have insurance, there are local state associations that will help cover the costs — and our specialists will help you determine which ones apply during the phone call.
Be Ready to
Explain Briefly
Where & when did the situation occur? What parts of the home or business were affected? Do you have rough square footage estimates?
Having some basic background information on the situation at hand will help speed up the response time and ensure that we send out our crew with the proper amount of equipment, chemicals, and manpower. Please indicate when the events occurred, what parts of the home or business were affected, and if available, rough square footage. All of the above-mentioned info will help assist us in properly dispatching our team to you at a moment's notice.
Call Us Anytime
Day or Night
Time is of the importance. Getting the situation remediated fast helps you focus on grieving.
We at SuicideCleanup.com are available to remediate your property any time, day or night. We're always standing by 24 hours a day, 7 days a week, 365 days a year. Once the police have cleared the scene, we're there to get your home back to a safe state, so you and your family can focus on funeral arrangements and grieve properly. The faster we get in and clean, the less biological damage body fluids will have on your home. When allowed to sit for long periods, blood and body fluids can seep through floors and sub-floors — causing permanent damage to your home's structure.
Before You Call
What to gather
before picking up the phone.
Having this information ready when you call will help us dispatch to you faster and ensure we bring the right crew, equipment, and chemicals to fully address your situation from the moment we arrive.
-
Address of the property Full address including apartment or unit number if applicable
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Your best contact number The number a specialist can reach you on during and after the call
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When the incident occurred Approximate date and time — this helps determine crew size and equipment
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Which areas of the property were affected Rooms, flooring type, square footage estimate if possible
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Insurance provider and policy number If insured — we will place the claim for you. If not insured, we can help find assistance
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Next of kin or homeowner contact info If you are calling on behalf of someone else, their name and a way to reach them
Why Time Matters
Every hour affects the extent of the damage and the cost of cleanup
When blood and body fluids are allowed to sit for extended periods of time, they seep through floors and sub-floors — causing permanent damage to your home's structure.
Porous materials such as wood, drywall, carpet, and concrete absorb biological material quickly. Once saturated, these materials often cannot be cleaned — they must be removed and replaced. The faster we respond, the less structural damage occurs and the more of your property we can save.
Bloodborne pathogens also remain active on surfaces for days — a delay in professional remediation extends the period of health risk for everyone who enters the property.
Call Now: 1-844-255-2462Critical Warnings
What you must
never do.
Do Not Enter the Scene
Regardless of how much you want to help, entering a trauma scene exposes you to bloodborne pathogens and can cause serious, lasting psychological harm. Law enforcement will advise you when the scene is released — do not go in before then.
Do Not Clean Anything Yourself
Even with gloves and household cleaners, you cannot safely eliminate bloodborne pathogens. Attempting to clean will expose you to infection risk, can spread contamination to unaffected areas, and may disturb evidence if law enforcement has not yet cleared the scene.
Do Not Throw Away Contaminated Items
Biohazardous materials cannot be disposed of in regular household waste. Improper disposal violates federal and state regulations and can expose sanitation workers to dangerous pathogens. We handle all disposal with proper certification and documentation.
Do Not Hire a Regular Cleaning Company
Standard cleaning companies do not have the training, equipment, or certifications to safely handle biohazardous material. They cannot eliminate bloodborne pathogens, and using them may give a false sense of safety while leaving real contamination behind.
If You Need Emotional Support
You don't have to
face this alone.
988 Suicide & Crisis Lifeline
If you or someone you know is in crisis, call or text 988 to reach a trained counselor. Available 24 hours a day, in English and Spanish.
Call or Text 988 →Crisis Text Line
Text HOME to 741741 to reach a volunteer crisis counselor. Free, confidential support via text message, available 24/7 across the United States.
Text HOME to 741741 →Veterans Crisis Line
Veterans, service members, and their families can call 988 and press 1, text 838255, or chat online for specialized, confidential support.
Call 988, Press 1 →